Your personal data is a trust we take seriously. Find out exactly how 22bet collects, uses and protects your information.
Six core principles that underpin our approach to data protection
All data travelling between your device and 22bet's servers is encrypted using SSL 256-bit technology — the same security standard used by Malaysia's major banks such as Maybank and CIMB. Your information cannot be intercepted or read while in transit.
Your data is stored on servers protected by a multi-layered security system including industry-grade firewalls, real-time intrusion detection and strict access controls. Only authorised personnel may access your personal data.
22bet has never and will never sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes to which you have given explicit consent.
You have the full right to access, correct, download or delete your personal data from 22bet's systems at any time. Privacy-related requests are processed within 14 working days through our support team.
Data we collect is used solely for the purposes stated in this Privacy Policy. We do not use your data for any other purpose without first obtaining your renewed consent. This includes transaction data from e-wallets such as Touch 'n Go and GrabPay.
22bet has a clear and detailed data retention policy. Data is kept only for as long as required for service purposes or to meet legal obligations. Once the retention period expires, data is securely deleted in accordance with established procedures.
Important Note: This Privacy Policy describes how 22bet Malaysia ("we", "22bet") collects, uses, stores, and protects your personal data ("User", "you") when you use our platform. By using 22bet's services, you agree to the collection and use of information as described in this policy. This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
22bet Malaysia takes our responsibility to protect the privacy and personal data security of all platform users seriously. This Privacy Policy applies to all services provided by 22bet in Malaysia, including the main website, Sports Betting platform, live casino, online slots and all our communication channels.
This policy is designed to be clear, easy to understand, and fully transparent. We do not hide anything behind dense legal language. Every section is written with the intent of giving you an accurate and complete picture of how your data is handled — from the moment you first visit our website to your active account.
As a platform serving Malaysians, 22bet fully complies with the Personal Data Protection Act 2010 (PDPA) and all guidelines issued by the Personal Data Protection Commissioner of Malaysia. We regard this compliance not merely as a legal obligation, but as a tangible demonstration of our commitment to user trust.
This Privacy Policy is effective from 1 January 2026. Previous versions are no longer valid after this date.
22bet collects various types of personal data depending on the services you use. Below is a comprehensive table of the data collected and the purposes for which it is used:
| Data Category | Specific Details | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, national ID number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, Malaysian phone number, residential address | Account communications, deposit confirmations, security notifications |
| Financial Data | Payment method used (Touch 'n Go, GrabPay, DuitNow, FPX), transaction history in MYR | Deposit & withdrawal processing, fraud detection |
| Platform Activity Data | Betting history, games played, bets placed, wins & losses | Service delivery, responsible gaming monitoring |
| Technical Data | IP address, browser type, operating system, login timestamp | Account security, suspicious activity detection |
| Communication Data | Live chat conversation records, support emails, user feedback | Issue resolution, service quality improvement |
Our Commitment: 22bet never stores your credit card numbers or bank account passwords in our systems. All payments are processed through certified, secure payment gateways.
22bet collects your personal data through several different methods:
Your personal data is used by 22bet for the following legitimate purposes:
You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting our support team.
22bet does not sell your personal data. However, there are limited situations where we may share data with selected third parties:
⚠️ Our Guarantee: 22bet does not share your personal data with advertising companies, data brokers, or any third parties for commercial purposes unrelated to the services we provide to you.
22bet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:
In the event of a data breach involving your personal information, 22bet is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
The 22bet platform uses cookies and similar tracking technologies to enhance your user experience. There are several types of cookies we use:
You can manage and control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform. For more information on managing cookies, refer to your browser's documentation.
As a 22bet user, you have the following rights regarding your personal data under Malaysia's PDPA and our policies:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.
If your data is inaccurate or outdated, you have the right to request an immediate correction. Log in to your account or contact us to update your information.
You may request the deletion of your personal data, subject to certain legal data retention obligations that are binding on us.
You have the right to receive a copy of your data in a machine-readable format (JSON or CSV) for the purpose of transferring it to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request that we restrict the processing of your data in certain circumstances, such as while a dispute regarding data accuracy is ongoing.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@22bet-khelo.net. We will respond within 14 business days.
22bet retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with legal obligations. Our retention guidelines are as follows:
Once the retention period expires, your data is securely deleted or anonymised in accordance with industry-recognised data disposal procedures.
The 22bet platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we find that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account on our platform are asked to contact us immediately at privacy@22bet-khelo.net.
⚠️ Important for Parents: Please ensure your children do not have access to your 22bet account. Consider enabling parental controls on shared devices and keep your login credentials secure.
22bet reserves the right to update or amend this Privacy Policy from time to time. Any changes will be published on this page with a new effective date. We will endeavour to notify you of significant changes via email or in-platform notification before they take effect.
We encourage you to review this page periodically to stay up to date with our latest Privacy Policy. Continued use of the 22bet platform after any amendments are published will be considered acceptance of the revised policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Requests relating to privacy rights (data access, correction, deletion) will be processed within 14 business days. If your request requires additional time due to the complexity of the case, we will notify you within that initial 14-day period.
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated and we have failed to resolve the matter to your satisfaction.
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